Have questions about multi-cloud BYOB storage, zero-egress pipelines, or enterprise SLAs? Connect directly with the developers who architect the platform.
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Common questions about our turnaround times, policies, and remote engineering operations.
For inquiries submitted via this form or sent to hello@r2upload.io, our average response time is under 4 hours during business days. Urgent production issues receive prioritized SLA routing.
We operate as a 100% remote-first engineering organization without physical walk-in offices. Our multi-cloud storage pipelines run globally across Anycast edge locations in over 300 cities for minimum upload latency.
Yes. For Enterprise customers and high-volume workloads, we provide custom Master Service Agreements, GDPR/SOC-2 aligned Data Processing Agreements (DPAs), and direct invoice or wire transfer billing.